TUATARA’s approach to Artificial Intelligence
TUATARA’s mission is to create enchanting digital experiences. We believe that modern technology—from artificial intelligence to advanced data analytics—can be the foundation for business growth and a more accessible and friendly banking environment.
Artificial intelligence plays a crucial role in our strategy. Our approach to its deployment and scaling is based on a deep understanding of enterprise environments, especially in regulated sectors such as banking. At TUATARA, we are distinguished by three key aspects that give us an edge in the market:
- We always start by identifying specific problems where AI can bring real benefits. This allows us to deliver solutions that align with strategic objectives and generate tangible benefits.
- We have developed a methodology to help companies understand their AI maturity and plan its development, considering technical and organizational issues.
- We focus on building internal competencies for our clients so that they can continue to innovate and scale AI independently, even after our partnership ends.
Our clients are achieving significant benefits, such as improved operational efficiency, better decision-making, and a more personalised end-user experience. However, it is important to remember that AI, like any innovation, also brings challenges, such as data privacy issues, the need for a robust governance framework, and maintaining human oversight. We help our clients navigate these challenges as part of our holistic approach. 
Joining the Banking Technology Forum allows us to share these experiences and gain new inspiration from some of the industry’s best experts. Together, we can create innovations that will make a real difference in how customers use banking services today and in the future.
This allows us to work even more closely with leading financial institutions. We want to participate in the dialogue about the future of banking and actively support the sector in adapting to the rapidly changing technological environment.
AI Governance in banking: our first steps in partnership with the Banking Technology Forum
We organised the first post-summer Technology Breakfast with the Polish Bank Association. During the meeting with the banking sector, we raised significant issues related to AI Governance. We discussed the practical aspects of managing artificial intelligence and showcased technologies that support regulatory compliance, including the AI Act.
The discussion during the presentation demonstrated the importance of responsible management of artificial intelligence and the challenges to be faced. At TUATARA, responsible management of artificial intelligence is the foundation for safe and successful implementations, especially in a regulated environment.
AI is now one of the critical areas of many companies and institutions, so as part of the ZBP Banking Technology Forum, we will be actively involved in the AI group. We see the massive potential of AI in the context of process improvement and personalisation of banking services. We are happy to share our experiences of the first AI implementations in the banking sector and are keen to support other organisations in this journey.
