Creating enchanting experiences in the digital space for Generali Poland
When Generali Poland turned to us for a solution to modernise their communication with clients, we proposed our then-new product – Actionbot, an AI assistant that acts for your business.
Our main tasks included improving communication with customers, automating operational processes, decreasing the number of calls to the call centre and streamlining the communication with customers.
We were looking for a solution that would provide an innovative, but also a comprehensive way of communication. Solution that will be able to really help our clients. We chose Actionbot, which was based on artificial intelligence, as the best way for us to offer our customers a unique digital experience. Piotr Bułka
MEMBER OF BOARD, CHIEF OPERATIONS OFFICER AT GENERALI POLAND
The success of our AI assistant for an insurance sector
This award-winning implementation was a significant step towards realising our mission of delivering enchanting experiences in the digital space using Actionbot’s features.
We did not have to wait long for the positive results – during just the first month of launching Leon onto Generali’s Poland channels, the chatbot was able to automate answering over 120 FAQs, lower the overall number of chats with consultants and save 120 hours of person-hours.
You can read more detail about our work for Generali here.