our offer
for energy & utilities
addresses the key trends
in customer experience
TREND
increased environmental awareness of customers
ANSWER
the need to create offers tailored to changing needs of customers
TREND
the increase of popularity of digital channels for customer service
ANSWER
multi-channel, accessible and reliable handling of your cases
TREND
high variability of demand and raw material prices
ANSWER
creating agile and flexible processes, that can flawlessly adapt to the changes
We’ve got
the real deal
We effectively automate processes
in various business areas
PROCESSES
complaints
customer
service
eProcurement
central
law firm
claims
handling
acceptance of the operating unit
15min
average timeto handle the case
85%
less time spenton searching relatedcustomer cases
90%
savings
CHALLENGE
RESULTS
20 000
cases handled
per month
80%
processes fully automated
metrics possible to achieve
200-250
types of processes handled
in the back office
1 DAY
max needed time
to answer customers query
metrics possible to achieve
7-14 DAYS
current time
to handle non-standard cases
10%
cases need continuation
after the first contact
metrics possible to achieve
ACHIEVABLE METRICS
Values based on own calculations
See what applications has automation for your sector
CUSTOMER SERVICE
Generating answers for the customer in the form of documents or messages
Automated data collection from domain systems to create the right answer
Informing the customer about the progress of his case and the remaining time to conclusion
Sharing documents related to the case
BACK OFFICE
Generating information for customers in promised/assumed SLA time
Automatic collection of real and verified data from domain systems
Share and manage information for the client in the omni-channel
LEGAL DOCUMENTS
Dynamic content that changes depending on the context of the case, supported by artificial intelligence
Simultaneous teamwork on prepared content
Automated approval route depending on their category and importance
How do we work?
Learn how we cooperate
We define precisely what the problem
is in the form of joint workshops
Are there additional internal/external conditions influencing the indicated problem?
What data do we currently have, and do they actually provide the ability to view the problem from multiple perspectives?
Expectations in the range of target parameters – what do we want to achieve in both measurable and difficult-to-measure aspects?
How do we envision implementing the change in the organization?
While working with the customer, we include selected areas of the project, providing knowledge,experience, and best practices, while following business and technology trends.
We not only implement end-to-end projects but also work in the chosen phases of the project according to your needs.
Finance
Innovative solutions tailored to the needs of the finance sector to improve its performance and support financial institutions on their way towards digital transformation check this
Insurance
Cognitive technology supported by AI algorithms and NLP for a better understanding of the needs of insurance sector customers and to maintain a complete automation check this
Telecom
Data monetization, its processing and in-depth analysis with the help of AI algorithms for better personalization of offerings and improvement of customer service processes check this
E-commerce
Personalized product recommendations supported with the AI-driven conversational UI that increase the loyalty of customers and maximize cross- and up-selling
Government
Innovative solutions to improve the lives of citizens by providing necessary information, resolving problems, ensuring accessibility and automating e-services
Space
Automated monitoring and prediction from space with the help of Artificial Intelligence
ENERGY & UTILITIES
Cutting-edge technology and consulting solutions that automate processes, improve customer experience and adapt to the changing needs of the sector check thisSERVICES FOCUSED
ON THE CUSTOMER LIFECYCLE
We will create a solution
for Energy & Utilities in these fields
ANALYTICS
& AI
business process
automation
COGNITIVE
TECHNOLOGY
DIGITAL
TRANSFORMATION
