Responding to digital customer expectations – a leasing industry perspective

Watch an engaging panel discussion on responding to digital customer expectations, featuring Krzysztof Goworek, the CEO of TUATARA. The panel aimed to explore how modern technologies are shaping the future of the leasing industry, and the benefits and challenges they present to market participants. 

IN THIS VIDEO:
  • The perspective of technology in today's world
  • Data security, conclusions and future perspectives
  • Speaker:
Krzysztof Goworek

Krzysztof Goworek

CEO, TUATARA

The perspective of technology in today’s world 

Krzysztof Goworek began by emphasizing that technology has become more accessible and affordable in today’s times, opening new possibilities for the leasing industry. He talked about the long journey of digitization, which banks have already gone through and how it has influenced the current shape of the leasing industry. He expressed the belief that digitalization is no longer as challenging as before but rather a fascinating opportunity for development for all market participants. 

Digital customer expectations: Data security, conclusions, and future perspectives 

Data security is one of the key topics of discussion. Krzysztof Goworek drew attention to current regulations, especially regarding the use of cloud services and data protection, which often come from banks, the leaders in this area. He highlighted that modern technologies can help minimize risks and ensure security and appropriate digitalization can also contribute to reducing operational costs. 

At the end of the panel, all participants agreed that digitalization will bring benefits to all parties involved in the leasing industry. Faster, easier, and more secure access to services will attract customers while reducing the operational costs of leasing companies will enhance competitiveness in the market. In conclusion, the participants agreed that digitalization is inevitable, and leasing companies must actively embrace the implementation of new technologies to adapt to modern customer requirements and achieve success in the future. 

Transaction security in banking, insurance, or e-commerce is always a challenge. However, this challenge has long been addressed by leasing-alike industries. I see no problem for the leasing industry to also deal with it. The tools we offer ensure the security of transactions, they are used by banks, and meet the requirements of the KNF (Financial Supervision Committee). What is important is that technology is already supporting the leasing industry in terms of risk analysis or KYC processes, there is an exchange of Information with credit information bureaus, and the financial platforms are integrated with these bureaus. This is already happening.   Krzysztof Goworek
CEO of TUATARA

IN THIS VIDEO:
  • The perspective of technology in today's world
  • Data security, conclusions and future perspectives
  • Speaker:
Krzysztof Goworek

Krzysztof Goworek

CEO, TUATARA
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